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Costco, Customer Experience Success & Little Things.
Last night, in a strange moment, I found myself watching a CNBC show about Costco. Yes, Costco – the mega discount warehouse chain. Here’s a clip from The Costco Craze. Some fascinating tidbits from...
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Proactive Social Customer Service Is Now Expected
Did you know it’s Social Media Week? In several cities around the globe, they’re celebrating all things social media with conferences, parties and networking opportunities. Alas, Chicago is not on the...
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